Shipping policy

UK delivery charges

Standard UK delivery is free for physical items with an individual listed price of £8 or more. If your basket contains any physical item with an individual listed price below £8, standard UK delivery costs £1.55 once for the order, including a basket that also contains higher-priced items. Digital downloads do not incur postage.

European destinations

We do not currently ship physical goods to European destinations outside the United Kingdom, including EU countries, Norway and Switzerland.

Where we deliver

Craft Mint, operated by TRADEMINT LTD, currently delivers physical goods within the United Kingdom only. International delivery is temporarily unavailable while we complete our delivery rates. European destinations outside the UK remain excluded. Please contact admin@craft-mint.com if you have a delivery question.

Delivery options and charges

The available delivery services and charges are shown before you pay. These can depend on your delivery address and the items in your order. Any free-delivery offer applies only where shown for your order at checkout. Choosing an express service does not create a guaranteed delivery date unless a guarantee is expressly stated.

Processing and delivery times

Please refer to any dispatch or delivery estimate on the product page or at checkout. Where a product has a longer lead time or is a pre-order, the applicable information should be provided before you buy.

Unless we agree a different delivery period with you, we will deliver goods without undue delay and within 30 calendar days of the contract being made. Estimates do not remove your rights if a delivery is late. Contact us before ordering if you need an item by a particular date so we can confirm whether we can meet it.

If we become aware of a delay, we will let you know as soon as reasonably possible. Depending on the circumstances, you may have a right to cancel immediately or after giving us a reasonable additional delivery period. We will refund amounts due when you exercise a legal right to cancel.

International orders and customs

For delivery outside the UK, customs clearance can affect delivery times. The checkout identifies taxes and duties we collect. Depending on the destination and checkout arrangements, import duties, taxes and carrier clearance charges that are not collected at checkout may be payable separately. Contact us before ordering if you need clarification. Nothing in this policy permits us to impose a charge that the law requires us to disclose in advance but that we have not disclosed.

Your delivery details

Please provide a complete and accurate delivery address and check your confirmation. Tell us promptly if anything is wrong. We will try to help, although we may be unable to change an address after dispatch. If a parcel is returned to us, we will contact you about the available options and any lawful, previously disclosed charges.

Missing or damaged deliveries

If your order has not arrived, is damaged or is marked as delivered but cannot be found, contact trademintltd@gmail.com with your order number or other proof of purchase. Photographs can help with damage enquiries where you can reasonably provide them.

We will investigate with the carrier and provide the remedy required by law. You do not have to resolve our carrier's claim yourself. Goods remain our responsibility until you or someone you nominate receives them, subject to any legal exception where you independently arrange a carrier we have not offered.

Returns and contact

For cancellations, return postage, return instructions and refunds, see our returns and refunds policy.

TRADEMINT LTD, company number 15166050, registered in England and Wales. Registered office and contact address: 13 De La Warre Court, St. Annes Park, Bristol, BS4 4LQ, United Kingdom. Telephone: +44 (0)7539 084519.